How to Fix Jobs Stuck on 'Awaiting Processing' Status
Issue:
Jobs are sent to EveryonePrint but sit as "Awaiting processing" indefinitely on the Monitor screen.
Resolution:
- Open your file explorer to <EOP install dir>\logs directory
- Open the log file eopwebservices.log and search for entries similar to this one:
INFO | jvm 1 | 2012/04/02 10:44:23 | 2012-04-02 10:44:23,536 [com.naryx.tagfusion.cfm.schedule.scheduleTask.autoconvertippjobs]
INFO httpclient.HttpMethodDirector executeWithRetry - I/O exception (java.net.ConnectException) caught when processing request: Connection refused: connect
This likely means the default port 7290 was changed, but the eop.xml config file was not updated correctly, per the documentation.
Check section: "3.13.3 Change default Web ports from 7290 and 9443" in the Install Guide.