Outgoing Mail: Emails Are not Received

When Setting Up Outgoing Mail: Test Emails Sent Successfully, Yet None Received? Let's Troubleshoot!

Issue:

When configuring Outgoing Mail, you receive a message saying that the test email was sent successfully, but no email is received.

Resolution:

• EveryonePrint MobilePrint for Windows: Open file explorer to directory:
  C:\Program Files\EveryonePrint\temp\cfmail\
• EveryonePrint MobilePrint for HCP (Linux): Using Mobaxterm, Putty or Winscp, open directory :
  /opt/everyoneprint/temp/cfmail/
• Open "mail.log" file with an editor and search for errors such as:

  02/10/11 13:29.27: MailOutFail: To=john.smith@company.com; From=Company &lt;support@company.com&gt;; Subject=Outgoing test mail from EveryonePrint; <br />Server=mail.company.com;25; Size=515 bytes:javax.mail.MessagingException: Could not connect to SMTP host: mail.company.com, port: 25; nested exception is: <br />java.net.ConnectException: Connection timed out: connect

• In the above example EveryonePrint could not successfully deliver the test email to the mail server due to lack of connectivity to the SMTP server:
  • Make sure IP address or host-name are correct
  • Also you have to make sure that no firewalls are interrupting the connection.
• Additional errors may occur, such as "relying denied," depending on the SMTP issue encountered at the destination server.