Equitrac: PIN1 vs. PIN2 Authentication

Troubleshooting Equitrac: Resolving PIN1 vs. PIN2 Authentication Issues and Connectivity Tests

EveryonePrint has been integrated with Equitrac for Mobile Printing, following the instructions provided in the EveryonePrint Integration with Equitrac Guide.

Issue:

It is not possible to verify Equitrac connectivity with a test user, or the authentication with Equitrac fails.

Resolution:

EveryonePrint integration with Equitrac, by default uses PIN2 for authentication.

If you are not using a secondary PIN in Equitrac, then you need to modify the EveryonePrint setup as outlined in section '4.1.4 Storing passwords in PrimaryPIN or SecondaryPIN' and adjust the eop.xml file accordingly:

Stop the EveryonePrint Web service
Make a backup copy of <Program Files(x86)>\EveryonePrint\eop.xml
Edit <Program Files(x86)>\EveryonePrint\eop.xml in an editor such as Notepad

Search and edit :

&lt;extauthcfg6&gt;1&lt;/extauthcfg6&gt;&lt;extauthcfg7&gt;1&lt;/extauthcfg7&gt;

Save the file and start EveryonePrint Web service
Now you can login at EveryonePrint Web portal using Equitrac credentials :
- EOP username = Equitrac user ID
- EOP password = Equitrac PIN 1

If you're using secondary PIN in Equitrac, then:

Edit eop.xml with above method

Search and edit:

&lt;extauthcfg6&gt;2&lt;/extauthcfg6&gt;&lt;extauthcfg7&gt;2&lt;/extauthcfg7&gt;<br />or<br />&lt;extauthcfg6/&gt;&lt;extauthcfg7/&gt;

Now you can login at EveryonePrint Web portal using Equitrac credentials :
- EOP Username = user ID, Full name, PIN1
- EOP Password = PIN2